Q1: Are you a manufacturer or a trading company?
A: We are a company integrating R&D, production and trade for established in 2000 with the headquarter located in Beijing and two manufacturing bases located in Tangshan, Hebei Province and Wuhan, Hubei Province separately.
Q2: Where is your factory? May I have a look?
A: We have two manufacturing bases located in Tangshan, Hebei Province and Wuhan, Hubei Province separately in China. You're warmly welcome to visit our company and factory for both technical communication and commercial negotiation anytime.
Q3: Can you provide customized products according to different situations?
A: Of course, we can provide customized products tailored to different requirements of the client. Please contact us for more details.
Q4: Is the price negotiable?
A: A favorable discount will be given if the order in large quantity. For different situations, we can discuss case by case.
Q5: What payment terms do you accept?
A: We usually accept:
T/T (bank transfer)
L/C (letter of credit)
Others…
Specific details will be discussed case by case.
Q5: How do you ensure product quality and handle quality issues?
A: In our company, we implement strict quality control procedures to ensure that our products meet the highest standards. Besides, sample review will be conducted for mass production and pre-shipment photos/videos will be provided for confirmation. If necessary, third-party inspection will be accepted (e.g., SGS, BV,TUV) as well.
Q6: What are the modes of transportation? How about the delivery time of your products?
A:Generally, the products are packed in pallets and ontainers and will be shipped by sea from Tianjin Port in China. It can be specified as per requirement.
As for the delivery, FOB delivery is one week from the date of execution of the contract.
Q7: Do you provide samples? Are they free?
A: Usually free, with freight collect.
Q8: How can I contact after-sales and technical support?
A: Working Hours: Usually, from Monday to Friday, 8:00–18:00 (UTC+8)
However, to provide comprehensive service to our customers and enhance their overall experience, we offer 24/7 customer support.